Perspective / Guide 03
The demo is not the test.
A convincing conversation does not show how an agent behaves under pressure. Before deployment, test permissions, ambiguous requests, unavailable systems, bad data, retry behavior and human escalation.
ANSWEROPS / PerspectiveTest the exceptions before they meet customers.
Test outcomes, not just answers.
Each workflow needs expected input, source context, allowed tools, success evidence and failure handling. Testing should include both normal and adversarial cases.
Successful workflow completion
Unapproved action attempt
Missing or conflicting context
Unavailable downstream system
Know what happens after release.
A release should have named owners, monitoring conditions, change controls and a rollback path. Without those, a green demo can become an unsupported operation.
Release and rollback plan
Monitoring and alert ownership
Change authorization
Review of observed failures
A conversation is a good place to start.
Let’s design what happens next.
Tell us where customer work gets stuck. We’ll start with the operation, not a list of AI features.
Discuss your operation